History of MDEC – Towards Citizen Centricity

MDEC Timeline

2005 – Malaysia Government Portal Website Assessment *MGPWA)

2014 – Provider-based evaluation (ProBE) –

2015 – Malalaysia User Satisfaction Evaluation (MUSE)

now – User Engagement ‘ Jom Sembang’  – towards Citizen Centricity

UNEGDI – Customer Satisfaction Rangkking

  1. Performance
  2. functionallity
  3. content
  4. innovation
  5. search
  6. transparency

2014 – Ranking 31

2016 – Ranking 42 (online service index, human capital index)

2020 – Ranking 15

Phases of e-Government

1997 – 1st wave Promote access and connectivity, focusing on developing insfrastructure

2001 – 2nd wave Service online

2007-2015; 3rd wave – transform the enterprise. 3.1. Automation of existing process, 3.2. Transfom business process and organization

2016 – 20202: 4th next generation smart government

User Experience Part 3 Evaluation

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User Experience Part 2 The Process

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User Experience Part 1 Introduction

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Design Timeline

1845 - Ergonomics 1940 - Human Factors 1970 - Usability Engineering 1980 - HCI 1990 - Interaction Design 1992 - UX 2000 - Hedonomics (upgrade ergonomics + emotions) 2001 - User centered Design 2004 - Human Computer Interaction … [Continue reading]

Rationales for the Big Picture Selection

I got a constructive comment from ICIMU, the reviewer suggests to provide the rationale for visualization selection from custom BI. The rationale will help the potential reader to develop understanding - why such structures was chosen and why they … [Continue reading]

Working memory overload

Why cant I remember my precious memory? Surfing web here and there, playing video games for 8 hours, facebooking and on the phone all the time make information overload ---> working memory overload. Working memory is responsible for: 1. … [Continue reading]

Cognitive Theory

Multimedia Cognitive Learning Theory (Meyer, 2001), basically - there are three assumptions: 1. 2 separate channel for input - audio + visual 2. Limited to 7 elements 3. Active learning - build connectivity between separate channel Learn more … [Continue reading]

Protected: Pemindahan Perjanjian Kontrak JPA – Part 2

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Melati Matamori

Melati Matamori - Bunga ungu dan putih teradun dari satu pokok yang sama. Suci, ikhlas dan nampak sederhana. Harumnya juga lembut dan menenangkan. Adelia Medina dipagi hari bersama melati. Kalau tidak namanya juga ingin mama sunting dari bunga melati … [Continue reading]